The Short Version
Sausage is perishable, so we can't accept physical returns. But if your order arrives damaged, late, missing items, or otherwise not what you expected, we'll replace it or refund you. No back and forth.
If Something's Wrong With Your Order
Email us at info@riccisausage.com within 24 hours of delivery, and include:
- Your order number
- A short description of the issue
- A photo if anything looks damaged or thawed
We'll review and respond within one business day. Most cases end with a free replacement on the next outgoing ship date, a refund to your original payment method, or store credit — whichever you prefer.
What We Cover
- Boxes that arrive warm, thawed, or with broken packaging
- Missing or incorrect items
- Significant shipping delays caused by us or the carrier
- Quality issues with the product itself
What We Don't Cover
- Orders refused at delivery or returned to sender
- Orders shipped to an incorrect address provided at checkout
- Orders not reported within 24 hours of delivery
- "Changed my mind" cancellations after the order has shipped
Cancellations
You can cancel an order any time before it ships. Once it's packed and handed to the carrier, we can't pull it back — but if there's a real problem, we'll work it out. Email info@riccisausage.com or call 412-331-9531.
Subscriptions
Sausage Club members can pause, skip, or cancel anytime from their account page. Changes made before your next billing date take effect on that cycle.
Local Pickup
For in-store pickup orders, just call the shop. We'll sort it out at the counter the same way we have since 1945.